Refund & Cancellation Policy

Nothing is charged before you have had a full month to use the platform properly — building your site, importing your contacts, sending real email, taking real orders. You do not hand over card details to start, and there is no charge waiting at the end of a trial you forgot to cancel.

If GritCMS is not right for your business, tell us during that month and we will close the workspace. You will not have paid us anything, so there is nothing to refund.

Email support@gritcms.com or message +256 762 063 160 on WhatsApp from the address or number on the account and say you want to cancel. That is the whole process. There is no retention maze, no notice period and no exit fee.

We will confirm in writing and tell you the exact date your paid period ends. If you would rather pause than leave, say so — it is often the better answer for a seasonal business, and we can usually arrange it.

You keep full access until the period you have already paid for runs out. Nothing is switched off early — you paid for the month, you get the month.

Export before that date. Contacts, orders and content can be exported from inside your workspace at any time while the account is active. After the account closes we keep your data for 30 days in case you need a copy or change your mind, and then it is deleted for good. If you need help getting a full copy out, ask us before the account closes and we will do it with you.

If your site is on your own domain, point the domain elsewhere before the closing date so your visitors are never left looking at nothing.

Monthly invoices cover a period of service. Once that period has been served — the site was hosted, the emails went out, the files were stored — that invoice is generally not refunded, and cancelling part-way through a month does not produce a partial refund for the days you did not use.

The plan is cheap and monthly precisely so that leaving costs you at most one month. You are never locked into a long contract in the first place.

If you paid for a year up front and need to stop early, write to us. We will look at the whole unused months case by case rather than quoting a rule at you.

Going past your plan's storage or marketing-email allowance does not stop your work — the extra is metered and added to your next invoice. Those charges appear as separate, itemised lines, never folded silently into the plan fee, so you can always see exactly what the extra was for. Your current usage against your allowance is visible in your workspace at any time.

If an overage line looks wrong, query it. We would much rather check the numbers than have you pay something you do not believe you owe.

• Raise it within 30 days of the invoice date, while the usage records are easy to reconstruct.
• Tell us which line and what you think it should be. A screenshot helps.
• We will show our working — the underlying usage figures behind the charge — and if we got it wrong, we refund or credit it.

While a line is genuinely in dispute we will not let it push your workspace into read-only. Pay the undisputed part and we will hold the rest until it is settled.

This is a different thing entirely, and it is the question we are asked most often.

What that means in practice: your refund policy for your own products is yours to write and yours to honour. Publish it on your site so your buyers can find it. Timing, fees and chargebacks follow your payment provider's rules, not ours.

We will still help on our side of the line. We can revoke a student's course access, cancel an order record, or show you the transaction reference you need to find the payment in your provider dashboard. Ask and we will walk through it with you.

If a buyer of yours contacts us directly asking for their money back, we will explain this and point them to you — because you are the one they bought from.

Email support@gritcms.com or message +256 762 063 160 on WhatsApp — usually the fastest. We are around Mon – Sat, 8:00 – 18:00 EAT, and a real person reads it.

Approved refunds are returned by the same method you paid with, and normally reach you within 5 to 10 working days once your payment provider has processed them.

This policy sits alongside the terms of service, which set out the billing schedule in full, and the privacy policy.